Customer Service Agent, Air Export

Company: Advantage Resourcing
Location: Inglewood
Posted on: June 25, 2022

Job Description:

Job Title: Customer Service Agent, Air ExportFLSA: Non-ExemptReports To: ManagerWork Location: Inglewood, CA -Schedule: 9am - 6pm (M - F) -OVERVIEW:A global leading Freight Forwarding/ Logistics company is looking for a motivated candidate for the opening of Customer Service Agent in their Air Export department.The main duties include ensuring the proper and timely movement of freight and information, while providing an exceptional customer service within the air export department.By working for a major logistics company, you will be able to learn about the flow of goods across the world.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: ---- - - - - - - Support Air Export operation by coordinating air export freight logistics.--- - - - - - - Track and trace export cargo of assigned accounts.--- - - - - - - Initiate and confirm bookings of effective routings and space for export cargo after comparison of flight times and delivery services to meet customers' requirement.--- - - - - - - Prepare and review export documentation and labeling for agents, airlines and internal departments upon request.--- - - - - - - Respond to customer inquiries regarding their shipments, lead-time, quotes and others.--- - - - - - - Produce daily volume report and escalate any issues to management.--- - - - - - - Develop knowledge of U.S. Customs, TSA regulations, commodity classification, freight rates through on-the-job trainings.--- - - - - - - Perform duties requested by Management.QUALIFICATIONS:--- - - - - - - Proficiency in Microsoft Office (Excel and Word)--- - - - - - - Previous work experience as a customer service role and/or freight forwarding industry is preferred (not mandatory) - About Advantage Resourcing Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Inglewood , Customer Service Agent, Air Export, Sales , Inglewood, California