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Team Member Support Representative- Part-Time

Company: Hollywood Park
Location: Inglewood
Posted on: July 26, 2022

Job Description:

Job DescriptionSoFi Stadium, the new home of the Los Angeles Rams and Los Angeles Chargers, is located at Hollywood Park, a 298-acre sports and entertainment destination being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke in Inglewood, California. The 3.1 million square-foot SoFi Stadium is the largest stadium in the NFL, as well as the first indoor outdoor stadium. It seats approximately 70,000, expandable up to 100,000, with more than 260 luxury suites and more than 13,000 premium seats. SoFi Stadium has already secured Super Bowl LVI in 2022, the College Football National Championship Game in 2023, and the Opening and Closing Ceremonies of the Olympic Games in 2028.Our PURPOSE is Creating Extraordinary Experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and spirited community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made.Our COMMITMENTS are as follows:SAFETY FIRST: we commit to safety as a top priority.KEEP IT CLEAN: we commit to the highest standard of cleanliness.ALL ARE WELCOME: we commit to valuing and celebrating the diversity of our community, our team, and all that we serve.STRONGER TOGETHER: we commit to providing an environment that promotes teamwork, mutual respect and recognizes the positive achievements of all.THINK BIG: we commit to innovation, inspiration and imagination in the delivery of extraordinary experiences through every interaction.SUMMARY:Team Member Support Representatives are a vital part of our event day team. They are responsible for providing a world-class experience for all guests at Hollywood Park, home of SoFi Stadium and YouTube Theater. This position serves in a variety of roles such as wardrobe & equipment distribution, check-in/check-out of HWP Team Members, and support for the Guest Experience department.ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Consistently contribute to the world class guest experience at Hollywood Park venues that welcomes every fan, exceeds expectations, and creates extraordinary experiences one moment at a time.
  • Proactively pursue opportunities to create positive first impressions and long-lasting, positive memories.
  • Retain an extensive knowledge of SoFi Stadium and YouTube Theater layouts, seating sections, key venue attractions, key venue personnel identities, emergency activity procedures, and the surrounding Hollywood Park campus (i.e. plazas, parking, and rideshare).
  • Assist guests and Team Members with wayfinding and other informational needs.
  • Maintain facility integrity through the use of ABI timekeeping, on-premise devices and any additional technology tools.
  • Additional duties as assigned.Qualifications
    • High school diploma or equivalent required.
    • Previous experience in customer service or hospitality preferred.
    • Strong in verbal/written communication and interpersonal skills.
    • Positive and energetic attitude.
    • Ability to multitask in a fast paced environment.
    • Requires a flexible schedule; able to work nights, weekends and holidays as required.
    • Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.EQUAL EMPLOYMENT OPPORTUNITY:SoFi Stadium and Hollywood Park strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Keywords: Hollywood Park, Inglewood , Team Member Support Representative- Part-Time, Other , Inglewood, California

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