IT Support Team Lead - FARFETCH
Company: FARFETCH Group
Posted on: January 11, 2022
FARFETCH exists for the love of fashion. Our mission is to be
the global platform for luxury fashion, connecting creators,
curators and consumers.
We're a positive platform for good, bringing together an incredible
creative community made up by our people, our partners and our
customers. This community is at the heart of our business success.
We welcome differences, empower individuality and celebrate diverse
skills and perspectives, creating an inclusive environment for
everyone. We are FARFETCH for All.
We're on a mission to build the technology that powers the global
platform for luxury fashion. We operate a modular end-to-end
technology platform purpose-built to connect the luxury fashion
ecosystem worldwide, addressing complex challenges and enjoying it.
We're empowered to break traditions and revolutionise, with the
freedom and autonomy to make a difference for our customers all
over the world.
Our Los Angeles office is found in the centre of downtown LA. Our
office is in one of the city's tallest buildings with panoramic
views of the Pacific Ocean, the mountains and the Hollywood sign.
Inside, the office is full of plants and beautiful furniture, with
amenities and work areas that allow Farfetchers to design their day
to be the best it can be. Some of the main teams located here
include Operations, Customer Service and Production.
The IT Support Team Lead will be focused on delivery of IT Support
within the US, working as part of the Global IT Support community.
The IT Support Team Lead will report to the IT Support Manager and
work with the Corporate IT Organization to achieve timely IT
services within SLA to have a positive impact on other IT
WHAT YOU'LL DO
You will coordinate the local IT Support Team
You will service IT incidents and requests logged within the IT
Service Management System (Jira)
You will administer IT Assets (hardware and software) using the
FARFETCH ITAM tool (EasyVista)
You will build PC, Mac, and Linux devices, both locally and
remotely using Intune and JAMF
You will provide Video Conference support Services using multiple
tools including Polycom Room Systems, Zoom VC, Dolby
You will provide technical support for camera equipment, camera
software, and other production related equipment
You will reduce aged service tickets balance
You will support equipment supply for new starters and equipment
replacement lifecycle following FARFETCH policies and procedure
You will manage and develop new hires and direct reports
You will review and resolve escalations
You will support process and continuous service improvement
You will understand Key technologies: Google Apps / G Suite,
Windows 10, MacOS, Office 365, Zoom, Sophos, Slack, Active
Directory, JAMF, Intune, Jira, EasyVista, Adobe Creative Cloud
WHO YOU ARE
You have 4 or more years of experience within IT Support, help
desk, desktop support
You have experience managing direct reports
You have plenty of enthusiasm, self-motivation, and the desire to
succeed within a technology driven environment
You will have the ability to work as part of a team as well as
being able to solve problems independently
You will be able to work to tight deadlines
You have a positive, flexible attitude with an eye for detail
REWARDS & BENEFITS
FARFETCH Equity plan and annual discretionary bonus
Medical, dental, vision, with flexible spending account
401K plus company match, PTO and volunteer days
Wellness, and cell phone reimbursements
Family Lunch, catered weekly when in office
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is an equal opportunities employer ensuring that all
applicants are treated equally and fairly throughout our
recruitment process. We are determined that no applicant
experiences discrimination on the basis of sex, race, ethnicity,
religion or belief, disability, age, gender identity, ancestry,
sexual orientation, veteran status, marriage and civil partnership,
pregnancy and maternity, or any other basis prohibited by
applicable law. We continue to build our consciously inclusive
culture as part of our Positively FARFETCH strategy throughout our
business, partnerships and communities.
We're looking for an IT Support Team Lead to join our Los Angeles
based Technology team!
Keywords: FARFETCH Group, Inglewood , IT Support Team Lead - FARFETCH, Other , Inglewood, California
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