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Customer Relations Specialist

Company: Marken, a UPS Company
Location: Inglewood
Posted on: January 8, 2022

Job Description:

*Main Duties and Responsibilities*- Coordination of domestic pickups as well as international when necessary (most Canada).- Provide timely and accurate information to incoming customer order status and service requests.- Monitor and respond to all daily email inquiries.- Notify all delay/holiday/strike notifications to the client in a timely manner.- Follow up on all overnight shipment movement and ensure that all deliveries are updated in Maestro in a timely manner.- Follow up on all inbound/outbound activity for all client activity. Coordination of domestic pickups as well as international when necessary (most Canada).- Provide timely and accurate information to incoming customer order status and service requests.- Monitor and respond to all daily email inquiries.- Notify all delay/holiday/strike notifications to the client in a timely manner.- Follow up on all overnight shipment movement and ensure that all deliveries are updated in Maestro in a timely manner.- Follow up on all inbound/outbound activity for all client activity.- Maintaining of both Domestic and International pending pod reports.- Ensuring all key milestones are updated in Maestro in a timely manner.- Follow up and management of all missing or delayed shipments with the client.- Tracking of all non-branch-controlled accounts with the client transiting through our region.- Ensuring all activity destined to client the following morning is pre-alerted to them each evening.*Requirements: * Experience of Courier or Freight Industry Understanding of Aviation/Airline Networks desired PC/System Literate Ability to deal with enquires and day to day issues. Working with key decision makers Able to influence others to ensure business targets are met Working within a busy environment Excellent communication skills Excellent problem solving and prioritization skills essential Excellent teamwork skills Flexibility in working hours required Weekend coverage, ability to handle shift work required in Customer ServicesEEO and VETERAN EmployerJob Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Disability insurance* Health insurance* Health savings account* Life insurance* Paid time off* Tuition reimbursement* Vision insuranceSchedule:* 8 hour shift* Monday to FridaySupplemental Pay:* Bonus payAbility to commute/relocate:* Inglewood, CA: Reliably commute or planning to relocate before starting work (Preferred)Education:* High school or equivalent (Preferred)Experience:* Microsoft Office: 1 year (Preferred)* Customer service: 1 year (Preferred)* Customer support: 1 year (Preferred)Work Location: One location

Keywords: Marken, a UPS Company, Inglewood , Customer Relations Specialist, Other , Inglewood, California

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