Ecommerce Customer Care Advocate

Company: DoggieLawn
Location: Inglewood
Posted on: May 3, 2021

Job Description:

DoggieLawn is on a mission to help make the lives of urban dogs easier and more convenient.We are looking for a part time Customer Care Advocate. Our customers are our top priority and want to ensure that our customers are getting the care, attention and information they need. An advocate is responsible for acting as the face of the company and helping customers with complaints, orders, and questions. Hours: Accepting applications for part time and full time positions. Regular business hours are 7:30 am - 430 pm.This is a work from home positionRESPONSIBILITIES:Interact directly with customers via phone, email and chat.Resolve product or service issues by elucidating the complaint, deescalating the situation if the customer is upset, determining and explaining the best solution, and making a correction or adjustment if necessary and appropriate.Convert potential customers by answering product questions.Create FedEx shipping labels for new online orders.Miscellaneous data entry and administrative tasks.DESIRED SKILLS:Bachelor's degree or in progress (preferred, but not necessary)2+ years of customer service experienceConsumer product and e-commerce experience HIGHLY preferredExperience with Zendesk (or similar software) and Shopify highly preferredExperience with FedEx or UPS highly preferred2+ years of office experienceExcellent verbal and written skillsFollow up skills and attention to detailAble to prioritize and have time management skillsGreat verbal and written communicationProper grammarGreat listening skillsEmpathy for the customerPatience to deal with upset customersProblem solving skills to come up with ways to manage the customer's needs and expectations within company guidelinesAble to apologize because at the end of the day, sometimes nothing can be done and people just want to hear an apologySelf-awarenessNegotiation skillsBENEFITS:Paid holidaysMedical (dental, health and life)401KVacation

Keywords: DoggieLawn, Inglewood , Ecommerce Customer Care Advocate, Other , Inglewood, California