Customer Service Agent, Air Import

Company: Advantage Resourcing
Location: Inglewood
Posted on: June 16, 2022

Job Description:

Job Title: Customer Service Agent, Air ImportFLSA: Non-ExemptReports To: ManagerWork Location: Inglewood, CA -Working hours: Monday - Friday, 7:00am-4:00pm *After the completion of training, Sunday shift can be added, once or less than once a monthOVERVIEW:A global leading Freight Forwarding/ Logistics company is looking for a motivated candidate for the opening of Customer Service Agent in their Air Import department.The main duties include ensuring the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.By working for a major logistics company, you will be able to learn about the flow of goods across the world.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: ---- - - - - - - Arrange and coordinate Air Import shipment process with customers and vendors (airlines, trucking companies, customs brokers, warehouse and others).--- - - - - - - Prepare customs documents and arrival notice forms through the company system for brokers.--- - - - - - - Provide cargo information to airline companies required for the U.S. customs clearance process and air Automated Manifest System (AMS). ---- - - - - - - Track and trace shipments with airline companies, and interact with customers updating the information regarding their air import shipments.--- - - - - - - Perform data entry into the company's operating system and excel spreadsheet.. ---- - - - - - - Arrange the delivery dispatch from LAX Airport to customers to meet the schedule deadline.--- - - - - - - Perform accurate and timely client and vendor billing.--- - - - - - - Process ACH and check payments to airline companies.--- - - - - - - Other duties requested by Management.QUALIFICATIONS:--- - - - - - - Proficiency in Microsoft Office (Excel and Word)--- - - - - - - Previous work experience as a customer service role is preferred (not mandatory) ---- - - - - - - Ability to learn fast and work in a fast-paced environment. - - - - - - - - About Advantage Resourcing Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Resourcing, Inglewood , Customer Service Agent, Air Import, Hospitality & Tourism , Inglewood, California