Customer Service Support Staff

Company: Allstate Insurace The Campbell Agency
Location: Inglewood
Posted on: March 17, 2020

Job Description:

Compensation: Hourly and commission based on experience / 30hrs minimum a weekEmployment type: Full-Time & Part-Time
Insurance Customer Service Support
Our Insurance Agency is located in Inglewood and we are seeking a bilingual dynamic Customer Service Support Staff.
*California Property and Casualty License (Helpful)
Job duties include but are not limited to:--- Greeting clients / answering and distributing phone calls--- Handling and solving payment problems--- Handling and solving customer complaints--- Taking initial insurance claim information--- Providing clients information about their insurance policy--- Prospecting existing clients for new sales opportunities--- Taking payments in person and/or via phone--- Processing orders, applications and requests (i.e changes to policies, evidence of insurance, etc.)--- Following up on requested info--- Schedule Staff Meetings--- Keep track of staff licensing and continued education and create a calendar--- Prepare weekly briefings--- Prepare Weekly Reports

Description of a Qualified Candidate:--- Ability to connect, engage, influence, persuade and empathize with a variety of clients--- Excellent Communication skills -- verbal & written--- Strong Work Ethic--- Self Motivated, charismatic--- Detail Oriented--- Patient--- Cheerful, professional attitude, positive outlook--- Excellent phone etiquette and ability to deal with customers -- great with people.--- Flexible--- Multitasking ability--- Quick Learner, punctual, responsible, trustworthy, team player, and thrives in a fast paced environment

Keywords: Allstate Insurace The Campbell Agency, Inglewood , Customer Service Support Staff, Hospitality & Tourism , Inglewood, California