Product Manager, eCommerce & Subscriber Management

Company: NFL
Location: Inglewood
Posted on: May 27, 2023

Job Description:

Job Description

Overview / Objective

The NFL is looking for a passionate Product Manager, eCommerce & Subscriber Management to join our organization and work on our talented direct-to-consumer team. This role will support the day-to-day operations of our NFL+ subscription business, focusing on maximizing the current structure, while fostering an environment to thrive.

NFL+ is a subscription product that includes access to live local & primetime regular season and postseason games on your phone and tablet. NFL+ has experienced great success this season and has high-performing aspirations for the next. DTC at the NFL is a fast-paced environment that requires senior-level, long-term thinking, along with a willingness to roll up the sleeves, own the details, and execute successfully daily.

Responsibilities

• Support the day-to-day operations of the NFL+ subscription business, including management of our third-party eCommerce and app platforms, optimizing the department functionality.
• Work closely with our internal stakeholders and external partners to refine and build our eCommerce roadmap.
• Work with product managers and development teams to define and prioritize subscription features across all of our NFL O&O properties.
• Work with customer service to develop excellent customer and domain knowledge; engaging in research activities to identify customer problems and opportunities to improve our customer journey and user experience.
• Focus on growth and retention of subscribers across NFL platforms by analyzing results data to recommend continuous improvements and achieve KPIs.
• Enhance the customer experience through effective promotional campaigns, while working cross functionally to optimize online marketing, site enhancements, and store design. Salary / Pay Range
  • This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range. Required Qualifications
    • 5+ years of eCommerce experience working in complex consumer technology or digital media landscapes.
    • Strong communication and collaboration skills, ability to build and maintain strong relationships, and the conviction to influence and lead without direct authority.
    • Working knowledge of software analytics, eCommerce performance dashboards and reporting.
    • Remarkable attention to detail, and an ability to thrive in a creative, deadline-driven environment.
    • Proven ability to lead and manage multiple work streams simultaneously.
    • Strong knowledge of eCommerce, subscription products and sports media more broadly. Preferred Qualifications
      • Experience working in eCommerce and subscriber management.
      • Working knowledge of software deployment mechanics with partner app stores
      • Experience with software such as Figma, Sketch, Excel, etc.
      • Experience with JIRA / Confluence or similar software development management tools.
      • Experience working with distributed development teams. Other Key Attributes / Characteristics
        • You have demonstrated experience leading digital product initiatives from start-to-finish and developing product opportunities focused on driving key metrics around engagement, conversion, and retention.
        • You are detail-oriented and someone who relentlessly drives product improvements through user testing, data analysis, and A/B testing.
        • You also understand the nuance between a metrics-driven approach and an opinion-based approach to the overall product development process.
        • You are a user at heart and have strong opinions on providing the best user experience possible to football fans everywhere.
        • You are a self-starter with excellent communication skills who can develop a clear product vision. More importantly, you can sell the vision both internally and externally to diverse audiences, rallying stakeholders, partners, and your coworkers around a shared set of goals.
        • You are an avid fantasy football player with a strong understanding of the mechanics of the game. Physical Demands
          • N/A Travel
            • Less than 10% Terms / Expected Hours of Work
              • NFL employees are required to work 40 hours per week
              • Occasional weekend work required
              • The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
              • We also continue to prioritize the health and safety of our NFL workforce. Consistent with that commitment, considering the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our NFL workforce be fully vaccinated. Exceptions are available only for those who need an accommodation for a qualifying disability or sincerely held religious belief or practice.
              • The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

Keywords: NFL, Inglewood , Product Manager, eCommerce & Subscriber Management, Executive , Inglewood, California