Facility Administrator Dialysis - Operations Manager
Company: Fresenius Medical Center
Location: Inglewood
Posted on: June 21, 2022
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Job Description:
PURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values
and customer service philosophy.Adheres to the FMCNA Compliance
Program, including following all regulatory, FMS and FMS policy
requirements. Manages and oversees the daily operations of the
facility ensuring cost-effective facility operations in accordance
with all legal, compliance and regulatory requirements and
programs. Collaborates with the Medical Director and the Clinical
Coordinator /Charge Nurse or Nurse Supervisor regarding the
provision of quality patient care in the dialysis facility
incorporating all activities from admission through to discharge.As
the clinic leader, has the authority to make daily decisions to
ensure the appropriate continuity of care and patient and staff
safety. DUTIES / ACTIVITIES: CUSTOMER SERVICE: Responsible for
driving the FMS culture through values and customer service
standards.Accountable for outstanding customer service to all
external and internal customers.Develops and maintains effective
relationships through effective and timely communication.Takes
initiative and action to respond, resolve and follow up regarding
customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES Responsible for the
administration of the daily business operations of the dialysis
clinic including managing the functions and actions related to the
center staff, quality of overall provision of patient care,
maintenance of the physical plant and center equipment, and
inventory control.Manages the profit and loss and other related
financial aspects for the center ensuring optimal facility
operations to achieve or exceed the budget and key performance
indicators.Collaborates closely with, providing oversight as needed
to, the Clinical Coordinator/Charge RN or Nurse Supervisor acting
as nurse manager, the Medical Director, and the physicians
regarding the direct patient care responsibilities within the
facility to ensure the provision of outstanding quality of patient
care, as defined by the FMS quality goals, and compliance with the
pertinent company policies and procedures.Collaboration activities
include: Coordinating all aspects of patient care from admission
through discharge of the patient.Ensuring the provision of
education to the patient and the patient's family regarding access
care including medical instructions.Addressing patient concerns,
issues, and questions including the review of patient satisfaction
surveys.Developing and communicating efficient and timely patient
schedules to ensure maximization of facility efficiency.Assisting
as needed with patient workflow, monitoring pre, intra, and post,
procedures as appropriate.Implementing and maintaining a Continuous
Quality Improvement (CQI) Process Improvement Team that involves
staff and pertinent physicians in problem solving activities
meeting on a regular basis to address identified issues.Continually
reviewing Center operations to ensure compliance with Federal and
State laws. Ensures compliance with all state agency
regulations.Develops and maintains strong Medical Director and
physician relationships, facilitating staff relationships with
physicians, and ensuring regular and effective communication with
all physicians including participating in regular meetings with
Medical Directors.Markets available services through presentations
to physicians and dialysis facilities.Supports and drives FMS
quality standards through meeting regulatory requirements and the
practice of CQI, including the use of the appropriate company CQI
tools. Works with the Clinical Coordinator /Charge RN or Nurse
Supervisor and Medical Director to implement FMS quality goals and
develop facility specific action plans in order to achieve FMS
quality standards.Oversees and monitors the provision of the
appropriate training according to FMS policy to ensure ongoing
compliance with all company and FMS risk management
initiatives.Collaborates with the Clinical Coordinator/Charge RN or
Nurse Supervisor to ensure the aggressive treatment of, and actions
taken, regarding adverse events and action thresholds.Ensures all
Quality policies and procedures are communicated to and implemented
by the facility staff.Maintains integrity of medical records and
other FMS administrative and operational records.Complies and
assists with all data collection and auditing activities.Manages
the day to day activities and workload of the facility staff
providing guidance and leadership as appropriate to ensure the
effective, efficient and timely execution of duties and tasks.
Creates, maintains, and communicates efficient and timely employee
schedules according to the staffing needs of the facility to ensure
adequate staffing on a daily basis.Consults with Clinical
Coordinator /Charge RN or Nurse Supervisor and Medical Director to
optimize clinical staffing.Provides informal feedback to staff on
an ongoing basis and formal feedback in the form of the annual
performance evaluation during the focal merit review
process.Obtains feedback and input regarding the staff performance
from the Medical Director and Clinical Coordinator/Charge RN or
Nurse Supervisor and acts on the feedback as
appropriate.Collaborates with staff and Clinical Coordinator/Charge
RN or Nurse Supervisor and Medical Director to set annual goals for
staff.Manages the department staffing through the appropriate
hiring, firing and disciplinary actions.Maintains written
documentation of all disciplinary meetings in accordance with the
established personnel policies, and confers with Human Resources
and Director of Operations regarding the nature of the disciplinary
decisions.Ensures execution of new hire orientation and training,
and ICD-9 code training when applicable for new hires, and works
with Medical Director to ensure mandatory in-services are
completed.Ensures appropriate documentation is completed for
current licensure, annual in-service and policy and procedure
in-service updates.Responsible for ensuring all facility employees
receive appropriate trainings according to company policy including
company risk management initiatives.Provides training and guidance
to facility staff members to ensure development of clinical
competences providing opportunities for professional growth and
encouraging personal growth.Collaborates with HR regarding
providing information to staff pertaining to FMS/FMCNA benefits,
Human Resources policies and procedures.Participates in Corporate
and Division specific employee recognition and satisfaction
programs.Maintains a close working relationship with Division and
Corporate office personnel and ensures appropriate communication of
FMS, Division, and Corporate initiatives, policies and procedures
to facility staff.Utilizes knowledge of FMCNA and FMS services and
products to contribute to the growth of the business.Maintains
facility environmental integrity and safety. Schedules the
maintenance and repair of equipment, operating systems and physical
structure of the facility, as needed.Monitors security of the
facility.Coordinates inventory/supply management by reviewing
monthly inventory count and approving purchase orders for necessary
items to ensure cost containment, timely distribution and
competitive pricing.Responsible for efficient utilization of
medication, laboratory, inventory, supplies and equipment to
achieve supply cost goals following all guidelines established in
the FMS/FMS formularies.Contributes to the development and revision
of any applicable policies and procedures for the facility and the
pertinent updating and maintenance of the related manuals.Directs
any necessary information gathering, as required, to support
billing, billing issues and collection activities.Coordinates and
approves facility payroll.Responsible for participating in all
on-site internal and external (state and federal) surveys.Reviews
new and existing provider contracts for various vendor services,
including but not limited to, insurance, laboratory, and facility
cleaning.Other duties as assigned. PHYSICAL DEMANDS AND WORKING
CONDITIONS: The physical demands and work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job.Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Day to day work includes desk and personal computer work
and interaction with patients, facility staff and physicians.The
position requires travel between assigned facilities and various
locations within the community.Travel to regional, Business Unit
and Corporate meetings may be required.The work environment is
characteristic of a health care facility with air temperature
control and moderate noise levels.May be exposed to infectious and
contagious diseases/materials. The position oversees the provision
of patient care that regularly involves heavy lifting and moving of
patients, and assisting with ambulation.Coworkers may provide
assistance.The position requires frequent prolonged periods of
standing and the employee must be able to bend over.The employee
may occasionally be required to move, with assistance, patients and
equipment of up to 200 lbs. There is a two-person assist program
and material assist devices for the heavier items. EDUCATION
Bachelor's degree required; in a health care discipline preferred.
EXPERIENCE AND REQUIRED SKILLS: 4 + years of business operations
experience in increasing levels of responsibility required- in a
health care facility-with at least year in a lead or senior
position, in a medical facility preferred. Proficiency with the
Microsoft office suite (Word, Excel, PowerPoint) - experience with
medical database software preferred. Demonstrated leadership
competencies and management skills for the position, including
excellent communication, customer service, continuous quality
improvement, relationship development, results orientation, team
building, motivating employees, performance management and decision
making. Demonstrated management skills necessary to provide
leadership in the supervision of facility personnel and to ensure
the delivery of maximum quality care to all patients . EO/AA
Employer: Minorities/Females/Veterans/Disability/Sexual
Orientation/Gender Identity Fresenius Medical Care North America
maintains a drug-free workplace in accordance with applicable
federal and state laws.
Keywords: Fresenius Medical Center, Inglewood , Facility Administrator Dialysis - Operations Manager, Executive , Inglewood, California
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