Student Housing Operations Manager

Company: Kapi Residences, Inc
Location: Inglewood
Posted on: May 8, 2022

Job Description:

Job Description POSITION SUMMARY The Student Housing Operations Manager will coordinate and oversee the organization---s operations by implementing the most efficient processes and practices across the organization. Main goals of the position: Ensure high customer satisfaction in all Kapi student apartments throughout the company through excellent move-in/move-out and customer service Develop and implement new systems and procedures for student housing operational excellence and efficiency Establish and manage effective and efficient turnover processes for all Kapi student apartments ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions listed below (indicated with E) include, but are not limited to the following: Develop, manage and implement student housing operations systems and plans for apartment preparation, move-in/move-out and turnover processes across all regions (E) Build, implement, evaluate, and manage student housing operational excellence systems for daily operations, turnover, move-in and move-out processes, vendor management and database and information management (E) Lead hiring, training, consulting, coaching and holding accountable all operations and customer service team members as well as onboarding of all new members in close coordination with COO (E) Organize and lead weekly/monthly meetings with the placement and local operations team members and execute implementation of actions from these meetings (E) Oversee all student housing operations vendors and identify new vendors and service providers for regions & ensure consistent compliance and cost savings (E) Constantly look for cost optimization and efficiency initiatives within the operations and customer service and demonstrate tangible efficiency results (E) Manage and provide necessary support and guidance to operations and customer service teams in all regions (E) Evaluate how the improved and newly implemented systems are performing through communication with and information gathering from regional teams (E) Create and maintain a student housing operations manual/policy document that documents all systems and standards (E) Constantly assess and improve team structure, workflow, and efficiency (E) Ensure responsive and timely management of maintenance requests/work orders in collaboration with regional operations team members (E) Consistently auditing of maintenance and customer service reviews and feedback (E) Communicate and assist with all requests and concerns brought up by the Regional Managers in relation to Field/Daily Operations, turnover, apartment preparation (E) Plan and prepare for and manage the turnover process and apartment preparation for the arrival of new students (E) Examine financial data and use them to improve profitability by preparing budgets and forecasts MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) At least an associate degree from an accredited community college is required. Basic mathematical skills with proficiency in reading, writing, and speaking English. Ability to work in a fast-paced office environment, meet deadlines, and handle multiple projects simultaneously. A minimum of 2 years of experience in student housing or university dormitory operations management is required. Previous experience at American Campus Communities, Peak Campus, Pinnacle Campus Living, and Asset Campus is a plus Strong knowledge of Google Sheets and Microsoft Excel is required Strong communication skills and demonstrated ability to maintain successful business relations with students, team members, and property owners. Must be able to work consistently and be on time as scheduled on-site. This position is not eligible for telecommuting. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 (pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is low to moderate. This position will include transporting things. Company Description Kapi Residences is an off-campus student housing company that provides top-of-the-line, community-oriented residential services to students, education institutions and property owners. Our mission is to create communities of off-campus housing for students to study, socialize and most importantly thrive. From start to finish, we combine the human touch of our engaged Kapi team and a streamlined online application and resident management system. Kapi Residences works with students, whether they are looking for housing for the academic year or during a summer internship, universities and community colleges to make sure they are providing the housing services they need to their students, property owners, large and small, to manage all aspects of the student housing interface in a seamless way. Our team brings together seasoned and dedicated property managers, residential service advisors, student mentors, project managers, operations, and marketing gurus who are passionate and visionary about the future of student housing. Each of us come with a different set of skills, which has resulted in the continued growth of the company and team members.

Keywords: Kapi Residences, Inc, Inglewood , Student Housing Operations Manager, Executive , Inglewood, California