Student Housing Operations Manager
Company: Kapi Residences, Inc
Location: Inglewood
Posted on: May 8, 2022
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Job Description:
Job Description POSITION SUMMARY The Student Housing Operations
Manager will coordinate and oversee the organization---s operations
by implementing the most efficient processes and practices across
the organization. Main goals of the position: Ensure high customer
satisfaction in all Kapi student apartments throughout the company
through excellent move-in/move-out and customer service Develop and
implement new systems and procedures for student housing
operational excellence and efficiency Establish and manage
effective and efficient turnover processes for all Kapi student
apartments ESSENTIAL DUTIES AND RESPONSIBILITIES The essential
functions listed below (indicated with E) include, but are not
limited to the following: Develop, manage and implement student
housing operations systems and plans for apartment preparation,
move-in/move-out and turnover processes across all regions (E)
Build, implement, evaluate, and manage student housing operational
excellence systems for daily operations, turnover, move-in and
move-out processes, vendor management and database and information
management (E) Lead hiring, training, consulting, coaching and
holding accountable all operations and customer service team
members as well as onboarding of all new members in close
coordination with COO (E) Organize and lead weekly/monthly meetings
with the placement and local operations team members and execute
implementation of actions from these meetings (E) Oversee all
student housing operations vendors and identify new vendors and
service providers for regions & ensure consistent compliance and
cost savings (E) Constantly look for cost optimization and
efficiency initiatives within the operations and customer service
and demonstrate tangible efficiency results (E) Manage and provide
necessary support and guidance to operations and customer service
teams in all regions (E) Evaluate how the improved and newly
implemented systems are performing through communication with and
information gathering from regional teams (E) Create and maintain a
student housing operations manual/policy document that documents
all systems and standards (E) Constantly assess and improve team
structure, workflow, and efficiency (E) Ensure responsive and
timely management of maintenance requests/work orders in
collaboration with regional operations team members (E)
Consistently auditing of maintenance and customer service reviews
and feedback (E) Communicate and assist with all requests and
concerns brought up by the Regional Managers in relation to
Field/Daily Operations, turnover, apartment preparation (E) Plan
and prepare for and manage the turnover process and apartment
preparation for the arrival of new students (E) Examine financial
data and use them to improve profitability by preparing budgets and
forecasts MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
At least an associate degree from an accredited community college
is required. Basic mathematical skills with proficiency in reading,
writing, and speaking English. Ability to work in a fast-paced
office environment, meet deadlines, and handle multiple projects
simultaneously. A minimum of 2 years of experience in student
housing or university dormitory operations management is required.
Previous experience at American Campus Communities, Peak Campus,
Pinnacle Campus Living, and Asset Campus is a plus Strong knowledge
of Google Sheets and Microsoft Excel is required Strong
communication skills and demonstrated ability to maintain
successful business relations with students, team members, and
property owners. Must be able to work consistently and be on time
as scheduled on-site. This position is not eligible for
telecommuting. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this position. Reasonable accommodations may be made to enable
individuals with disabilities to perform the functions. While
performing the duties of this position, the employee is regularly
required to talk or hear. The employee frequently is required to
use hands or fingers, handle or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; and
reach with hands and arms. The employee must occasionally lift
and/or move up to 50 (pounds. Specific vision abilities required by
this position include close vision, distance vision, and the
ability to adjust focus. The noise level in the work environment is
low to moderate. This position will include transporting things.
Company Description Kapi Residences is an off-campus student
housing company that provides top-of-the-line, community-oriented
residential services to students, education institutions and
property owners. Our mission is to create communities of off-campus
housing for students to study, socialize and most importantly
thrive. From start to finish, we combine the human touch of our
engaged Kapi team and a streamlined online application and resident
management system. Kapi Residences works with students, whether
they are looking for housing for the academic year or during a
summer internship, universities and community colleges to make sure
they are providing the housing services they need to their
students, property owners, large and small, to manage all aspects
of the student housing interface in a seamless way. Our team brings
together seasoned and dedicated property managers, residential
service advisors, student mentors, project managers, operations,
and marketing gurus who are passionate and visionary about the
future of student housing. Each of us come with a different set of
skills, which has resulted in the continued growth of the company
and team members.
Keywords: Kapi Residences, Inc, Inglewood , Student Housing Operations Manager, Executive , Inglewood, California
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