Program Supervisor
Company: Volunteers of America Los Angeles
Location: Compton
Posted on: April 1, 2026
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Job Description:
About Us: VOALA Helping Our Most Vulnerable Change Their Life
Stories Volunteers of America is a non-profit human services
organization committed to serving people in need, strengthening
families, and building communities. VOA - LA provides a variety of
social services to Los Angeles area communities such as Head Start
programs, Upward Bound college prep programs, veterans? services,
homeless shelters, low-income housing program as well as drug and
alcohol rehabilitation. Learn more at www.voala.org . PAY RATE:
$28.82- $30.33 Per Hour BENEFITS: VOALA offers competitive medical,
dental, vision and retirement benefits JOB SUMMARY AND PURPOSE The
Program Supervisor I provides experience-based competencies and
administrative assistance to further efforts of the program staff
to fulfill the contracted goals and objectives. Program leaders are
responsible to meet all program contractual daily Key Performance
Indicators including daily program numbers, data quality input,
note taking, exits indicators and services provided. DUTIES AND
RESPONSIBILITIES Achieve grant objectives by supervising the
program staff, providing expertise, and monitoring service
delivery, while providing information to the Director, highlighting
progress in reaching goals; Coordinate day-to-day operations of
program service providers, overseeing intake, creation of service
plans and delivery of services to clients; Conducts weekly case
conferencing and monthly case files audits to assure participant
records are complete and accurate; Monitor program compliance to
VOALA policies and required procedures; maintains documentation of
all program procedures; Assist Director with implementing policies,
procedures and forms that facilitate the effective operation of
intensive case management and delivery of high-quality services ?
train and mentor staff; Coordinate outreach and collaboration
efforts with community partners and stakeholders Other duties as
assigned ESSENTIAL FUNCTIONS: Services for this position must be
provided on-site. As a result, the positions supervised by this job
description are on-site, and supervisors / managers / leaders must
be on site to provide proper direction and oversight. PROGRAM
OPERATIONS: Responsible for day-to-day Program efforts, providing
guidance and supervision for staff, budget oversight, project
timelines, and anticipated outcomes; Effectively plans workload of
subordinate individuals and programs; budgets, deploys, and
organizes resources. RECORD AND TRACK SERVICES: Keep and maintain
appropriate records of all services provided to clients, in both
hard (paper) and soft (electronic) files, ensuring records are
accurate and matching; report regularly to Director progress of
project timelines. COORDINATION OF SERVICES: Collaborates with
other service providers to link various programs to community
resources and supportive services. FUNDER FOCUS: Keep comprehensive
records of compliance with Funder and Regulatory requirements.
TRAINING AND MENTORING: Responsible for team?s development through:
training, policy and procedure, structured supervision, and
learning collaboratives CHANGE LEADERSHIP: Identifies better,
faster, more efficient ways to achieve the program goals and
objectives. Community Outreach. Other duties as required and may be
subject to change MANDATED REPORTER As service providers to the
underprivileged and vulnerable in our community, all employees are
considered Mandated Reporters, and must report any instance of
physical or sexual abuse to proper authorities. Qualifications
REQUIREMENTS : Must be able to pass a fingerprint clearance,
background check, including criminal history, personal references,
employment and education verifications Ability to perform under
circumstances of possible emotional stress and conflicts dealing
with difficult, uncooperative, and potentially aggressive clients
as VOALA serves the neediest of the needy in our programs which may
include clients with homelessness, mental-illness, substance abuse,
recently released from incarceration and other challenges.
EDUCATION : Associate?s degree or a combination of relevant
education and experience (2 years). EXPERIENCE : 6 Months of
supervisory experience in a social services organization (leading
programs, projects, or staff) PREFERRED QUALIFICATIONS: Master of
Social Work or discipline related to Program services Experience
connecting clients to community and government resources;
Experience serving the target community (veterans, homeless,
at-risk youth, et cetera) Knowledge about community resources
Experience with HMIS and other relevant databases used by partner
service providers Ability to work with people from various
backgrounds and/or limited English capabilities Volunteers of
America is an Equal Opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability, protected
Veteran Status, or any other characteristic protected by applicable
federal, state, or local law. This employer participates in
E-Verify as required by the federal government and will provide the
federal government with your Form 1-9 information to confirm that
you are authorized to work in the U.S. If E-Verify cannot confirm
that you are authorized to work, this employer is required to give
you written instructions and an opportunity to contact Department
of Homeland Security (OHS) or Social Security Administration (SSA)
so you can begin to resolve the issue before the employer can take
any action against you, including terminating your employment.
Keywords: Volunteers of America Los Angeles, Inglewood , Program Supervisor, Administration, Clerical , Compton, California
