AVP/VP, Client Service Manager
Company: Cathay General Bancorp
Location: El Monte
Posted on: January 14, 2026
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Job Description:
The AVP/VP, Client Service Manager is responsible for
establishing and managing relationships with commercial clients,
providing exceptional internal and external client service, and is
critical to enhancing the overall client experience at Cathay Bank
for our commercial banking and assigned clients. DIRECT REPORTS The
incumbent may have one or more direct report –Client Service
Officer(s) ESSENTIAL FUNCTIONS • Execute transactions and
approvals, focusing on operational excellence and due diligence. •
Retain and grow relationships by serving as the primary contact for
clients as it relates to relationship management activities,
day-to-day transactions and service-related matters. • In
partnership with Relationship Managers and other Team Members,
execute new client onboarding and implementation of products and
services. • Recommend, cross-sell, and coordinate the
implementation of all deposit, treasury management, wealth, and
international products and services that best compliment the client
and their business. • Proactively and professionally manage complex
client servicing needs and provide prompt follow-up. • Quickly and
efficiently resolve client concerns, assist team members, and
appropriately escalate complex or sensitive matters. • Accountable
for the satisfaction, retention, and growth of a portfolio through
client ownership. • Consistently engage with assigned clients to
measure service levels, learn more about the client and their
business, schedule appointments and discuss new opportunities. •
Internally, develop cross divisional relationships and collaborate
with partners to fully understand client needs and provide the best
client centric solutions. • Exhibit confidence in identifying,
evaluating, and managing decisions/situations to limit Risk to the
Bank while proactively managing client expectations. • Approves
check, wires, and client requests within assigned authority limits.
• Maintain the integrity of client data within all bank files and
systems. • Onboard, cross train and effectively coach New Team
members and direct reports. • Participate or lead divisional and
area projects and initiatives as appropriate. QUALIFICATIONS •
Education: College degree in business-related discipline preferred
but not required. • Experience: • 3- 5 or more years of experience
at a mid-size or large lending institution in a similar or parallel
role. • Experience with windows-based applications; (Excel, Word,
Power Point, Adobe, etc.), CRM, and Lending Systems. • Experience
with FIS Platform preferable but not required. • Strong knowledge
of products and services typically offered to commercial clients. •
Strong knowledge of Banking Operations, Treasury Management, Wealth
Management, Credit Products and Underwriting Guidelines. • Work
independently, effectively, and concurrently manage competing
priorities. • Skills/Ability: • Ability to manage, prioritize,
plan, and develop strategic plans for the department. • Works with
an appropriate sense of urgency and immediacy. • Strong
professional verbal, written, and presentation skills. • Strong
knowledge and understanding of applicable business organizations. •
Full knowledge of standard business software; demonstrated project
management, organizational and analytical skills. • Strong
interpersonal and customer service skills. • Strong personal
attributes to complete goals and resolve issues in a competitive
and changing environment. • Ability to work collaboratively with
team members. • Must be familiar with and in compliance with all
applicable bank regulations, and adhere to bank policies,
procedures, and processes.
Keywords: Cathay General Bancorp, Inglewood , AVP/VP, Client Service Manager, Accounting, Auditing , El Monte, California
